Frequently Asked Questions

Every piece is produced specifically for you after you place your order. We do not keep mass produced stock. This approach reduces waste, ensures you receive fresh materials, and allows us to offer a wider range of sizes and frame options.

Production is included in the published delivery estimate. Once your piece is completed and carefully packaged, it is handed to our shipping partner. You will receive a tracking number as soon as it ships.

Standard delivery is currently estimated at 8 to 17 business days from order confirmation, including production. For more details, please see our shipping page.

Shipping is quoted from the delivery country and artwork size in the cart. Standard European parcels start at €15. Complimentary shipping applies from €300 on standard sizes; oversized pieces keep the destination freight rate. The amount charged is confirmed again at checkout. See the shipping page.

Yes. If a campaign is running, the code is shown on the homepage, in the cart, and at checkout. Enter it in the Stripe payment form before you pay. Catalogue prices stay the same; Stripe applies the discount to the payment total.

Many of our pieces offer custom sizing. If a product supports custom sizes, you will see the option on its detail page. For bespoke dimensions not listed, please contact us and we will do our best to accommodate your request.

Eligible consumers can withdraw from a standard, non-personalised online order within 14 days of delivery. A change-of-mind exception may apply to genuinely personalised or custom-specification goods. Faulty, damaged, incorrect, and misdescribed goods remain covered by statutory rights. For full details, see our returns page.

We offer a curated selection of finishes including Black, White, Natural Oak, Dark Walnut, and Brushed Gold. Available options and the confirmed specification are shown with the product. Visit our frame guide for more details.

We offer print, canvas, framed-print, and framed-canvas formats. The exact substrate, frame, glazing, finish, and care specification must be confirmed with the production partner and shown before live sales. See our materials and care page for complete information.

Once your order ships, you will receive an email with a tracking number and a link to track your package. Our order tracking guide explains where to find it and what happens after dispatch.

Yes. We offer a personalised art service where you can work with us to create a custom piece for your space. Visit our personalised art page to learn more about the process and submit a request.